Job Description

Barback / Dining Room Attendant (PM & Part Time)

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

A Barback / Dining Room Attendant is responsible for help se servers, bartenders, and hosts serve guests in friendly, timely, and efficient manner to provide an excellent guest experience. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. 

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Be a role model to all associates on our team by displaying our Vision Values in all aspects of operations through internal and external service
• Have a critical eye toward all products, services, and operational culture is in line with company standards
• Provide personalized service to every individual you encounter
• Learn as much as you can by completing all required training
• Greeting guests as they enter, and putting them on a waiting list as necessary
• Providing guests with menus and answering any initial questions
• Seating guests at tables or in waiting areas
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
• Engaging with guests to ensure they're happy with food and service
• Responding to complaints and helping to resolve them
• Answering phone calls, taking reservations and answering questions
• Have a strong knowledge of the menu
• Knowledge of the menu, with the ability to make suggestions
• Manage the presentation of tableware so that it is accessible for the guests
• Monitor cleanliness and proper sanitization of tables, stations and service areas
• Display exceptional leadership by providing a positive work environment, counselling associates as appropriate and demonstrating a dedicated and professional approach to management
• Obtain feedback, and effectively resolve customer problems and complaints
• Provide assistance when needed to your fellow team, guests, and other departments
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Perform any other duties as requested by leadership to aid in better operation of the property and service to the guests

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc. 
• Must be responsible for safety and security of guests, fellow associates, and hotel assets 
• Have knowledge of fire alarm system and evacuation procedures 
• Have dependable transportation available 
• Able to communicate effectively in writing, verbally, and in person 
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays 
• Is organized, honest, works well with others, and has an outgoing personality 
• Maintain a clean and attractive work area, uniform, and person 
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds 
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment 
• Must have eyesight enabling vision both near and far 
• Must be comfortable using a step stool or ladder 
• Must be able to use/lift arms for up to 8 hours 
• Must be able to handle heat and stress 
• Have finger dexterity for operating equipment  
• Must speak in a clear, understandable voice, hear at a basic level, and understand English 
• Must be able to write 
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. 

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

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