Job Description

Experience the Matrix Providers Advantage. We firmly believe that a healthy work/life balance enables you to perform at your best. Our mission is to serve America�s military family by aligning exceptional healthcare workers like you with rewarding career opportunities.

We are hiring an Clinical Office Administrator (Admin) to join our team of talented medical professionals, to assist with one-time, non-treatment Veteran Disability Exams in Winston-Salem, SC.

• Employment Status: Part Time
• Compensation: This is an hourly position. paid by-weekly
• Schedule: Part Time, Friday's only , 7:30am- 5:30pm. (Male gender requirement)
• Benefits: 401(k) Plan

General Summary of Position:

The Clinical Office Administrator (Admin) performs administrative duties in a healthcare setting. Duties may include, greeting veterans, effectively managing office functions, ensuring exam entry is complete, telephone and clerical support.

Required Qualifications:

• Male only required for this job role. "When a patient is seen by a Admin, the Winston Salem, NC facility provides the patient with the option for either a male Admin or female Admin, according to what will make the patient most comfortable during a sensitive examination or procedure. The Winston Salem, NC facility therefore must provide patients with access to both male and female Admin to facilitate patient choice. This posting is specifically for a Male Admin , which will allow the Winston Salem, NC. facility to fulfill its male Admin staffing needs.

� High School Diploma or GED required.

� Certification : Have an active and valid Basic Life Support (BLS) certification.
� Individuals must be able to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.
� Candidates must possess computer skills: Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, ability to learn new programs and systems.
� This job may require sitting for long periods, bending, twisting and occasionally lifting/carrying more than 50 pounds.

Responsibilities:
� Receives and screens telephone calls and visitors to the office. Determines the need(s) of the caller/visitor and addresses them, accordingly, providing information per organization policy. Takes and forwards messages.
� Makes appointment confirmation phone calls. Provide instructions to patient, explain an upcoming exam, and/or answer questions.
� Make call outs to veteran if exam date and time needs to be modified same day.
� Greets Veterans by completing check-in process and performs necessary screenings for
appointments. Obtains necessary demographic information, signatures, copies, etc. Verifies all information.
� Maintains compliance files, records, logs, charts in accordance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes.
� Maintains and orders supplies for personnel/department as needed or requested.
� Receives and opens incoming mail and packages. Reviews, sorts, and directs to the appropriate person.
� Acts as point of contact for repairs, installations, record retrieval and other company needs.
� Assists with orientation for new staff and practitioners.
� Contacts IT for assistance with issues in the office.
� Performs light cleaning and sanitization of common areas and front desk area.
� Chaperone exams as requested by examiner and exam type.
� Performs any other duties as directed by Optum Serve leadership.
� Commitment to serving Veterans, including those with service animals, ensuring they are not refused service.

Matrix Providers will never request any form of payment from candidates in exchange for consideration for employment. Furthermore, all communication from Matrix Providers will be conducted exclusively through official Matrix Providers email addresses. Any correspondence from alternative email addresses should be considered fraudulent.

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