Job Description

The Director of Continuous Improvement, Staff Development and Engagement (CISDE) leads this department within the Finance and Operations Service Center of Excellence (SCE). This includes leading the Division of Finance and Operation's business process improvement, training, professional development and engagement functions. As the lead for business process improvement efforts, address evolving enterprise systems and technology, burdensome procedures and processes and the need to operate with innovation, agility and efficiency. Responsible for overseeing the planning, execution, and successful delivery of projects across the organization's customer base, while managing the change processes associated with these projects. Additionally, the position provides strategic guidance to the Learning and Development team that fosters excellence in employee performance and enables ongoing, dynamic career development through continual, ever-expanding learning opportunities and workforce development.

Additionally, this department provides campus-wide financial systems training for staff who utilize the financial module of the Connect Carolina system (PeopleSoft), purchasing cards, travel and expense cards, Concur, the time information management (TIM) system and customer billing management. CISDE also provides University employees who hold a Certified Public Accountant license the ability to earn continuing professional education credits through courses offered throughout the year. The department also coordinates leadership training, professional development and compliance and safety training for all SCE customers.

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