Job Description

SUMMARY

This is a full-time IT field service position. Candidates are expected to have intimate familiarity and be comfortable supporting clients with current business technology solutions. These include but are not limited to, the Microsoft suite of products (Windows desktop and server operating systems), Microsoft 365, Google Workspace, Apple MacOS, Security software (endpoint protection, endpoint encryption etc), and network devices, including smart switches, routers, firewalls etc.

REQUIREMENTS

Candidates who do not fulfill these requirements will not be considered. This position has a few non-negotiable requirements, they include:

• Strong interpersonal , verbal and written communication skills. Strong command of the English language.
• Strong  customer service orientation is a must. Candidates must be comfortable interacting with clients, vendors, and partners on the phone and via email.
• Strong troubleshooting skills and technical knowledge
• Ability to prioritize, schedule, coordinate and manage a variety of activities and projects
• Reliable internet access.
• Be able to lift and carry up to 50 pounds
• Have a current valid driver's license
• Have reliable transportation
• Be willing and able to travel to various client locations throughout South Florida
• Have experience with PSA software or similar ticketing/help desk software
• Have experience with RMM software or similar agent based management tools

RESPONSIBILITIES

Candidates will be responsible for providing technical support to clients. This will primarily involve onsite support to various clients in South Florida (Miami-Dade, Broward, Palm Beach) but may at times include remote support (as needed). Responsibilities will also include but are not limited to:

• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Providing detailed documentation of work done
• Installing, configuring, and troubleshooting desktop hardware and peripherals
• Installing, configuring, and troubleshooting Windows 7 through Windows 10 and desktop applications
• Re-installing Operating systems on desktops and laptops as needed
• Delivering, physically installing and, configuring equipment and devices (computers, switches, firewalls, printers etc)
• Installing, configuring and, repairing desktop and network printers
• Assisting with security-related updates or patches (for computers, network equipment, printers etc)
• Creating and updating client network documentation
• Performing other duties as assigned

QUALIFICATIONS

Candidates must have the following qualifications:

• Strong customer service orientation is a must. Candidates must be comfortable interacting with end users both over the phone and in person.
• Strong interpersonal and communication skills. Strong command of the English language is a requirement. 
• Candidates must demonstrate the ability to communicate with other technical personnel using precise technical terms.
• Ability to quickly learn new systems and software applications.
• Technical certifications (i.e. A+, Network+) and/or degree (2 or 4 year) in Computer Science, Engineering or IT related field of study .
• At least two (2) References will be requested.

Additionally, candidates must have a practical understanding of and ability to configure and troubleshoot:

• Windows Desktop Operating Systems (Windows 7 through Windows 11)
• Apple Desktop Operating Systems (MacOS)
• Windows Server Operating Systems (Windows Server 2008 through Windows Server 2022)
• Standard Desktop Applications (Microsoft Office, Adobe Acrobat etc.)
• Server Applications (Microsoft Exchange Server, Microsoft SQL Server)
• Multiple Internet Browsers (Microsoft Internet Explorer & Edge, Mozilla Firefox, Google Chrome etc.)
• Anti-Virus/Anti-Malware Software (Norton Antivirus, McAfee, Malwarebytes etc.)
• Unified Communications Technologies (On-premise and hosted VoIP)
• Hosted Collaboration platforms such as Microsoft Office 365 and Google Workspace
• Computer hardware (desktop and laptop)
• Networking technology (Routers, firewalls, switches, wireless access points etc)

PREFERRED EXPERIENCE

• IT Technical Support: 3-5 years (Candidates that do not have at least 3 year of experience will not be considered).
• Previous experience at an IT Support or Managed Services Provider is preferred
• Proficient in English (verbal and written). Spanish proficiency is a plus.

OUR IDEAL CANDIDATE

If you demonstrate and identify with the following traits then you may be the right fit for Invizio. Are you:

• Passionate about technology?
• Constantly developing new skills?
• An Outstanding problem solver?
• A Strong communicator?
• A Professional?
• Customer focused?
• Detail oriented?
• A Team player?
• Self directed?
• Dependable?
• Ambitious?

BENEFITS

All Invizio Team Members enjoy the following benefits:

• Company provided laptop and related equipment
• Group Health Insurance
• Life, Vision and Dental Insurance
• 401(k) Program
• A human-first approach to Paid-Time-Off

SELECTION PROCESS

Please note that only candidates selected for interviews will be contacted. Candidates will be required to complete a technical assessment to demonstrate their knowledge and skills, have one phone interview and, may have up to three (3) video interviews.

ABOUT INVIZIO

At Invizio we are dedicated to helping businesses maximize their use of technology. We strive to empower our clients in their missions by applying our knowledge and expertise to a wide range of technologies.

We were founded in 2008 with a vision to serve small and mid-sized businesses and organizations as their single point of contact for all things technology, we serve clients in a variety of industries as a trusted partner, advisor and advocate.

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