Job Description

Location:   Remote                                                         
  

BROAD FUNCTION AND SCOPE OF THE POSITION:

The role of a Business Analyst is geared toward acting as an intermediary between the Data and Technology team and the business segments. This individual will partner with the business units to identify and articulate the business needs to aid in system improvements and the creation of new features that are in sync with business strategies and objectives. In addition, they will work alongside development and quality assurance teams during the enhancement and implementation phases. The Business Analyst is instrumental in fostering communication between the technical personnel and project stakeholders, ensuring alignment with our goals and meaningful project outcomes. The ideal candidate is someone who excels in a dynamic, fast-paced, agile setting, effectively handling several projects and enhancement requests at once.

SPECIFIC RESPONSIBILITIES:

• Collaborate with stakeholders to gather, document, and synthesize information into clear, actionable requirements
• Understand strategic direction and ensure that current and new systems, features and functions satisfy business needs
• Create and maintain detailed business requirements documentation including process maps, business process and data flow diagrams
• Facilitate meetings and workshops to elicit requirements and drive consensus among stakeholders.
• Assist in all phases of SDLC
• Actively participate in Agile Scrum ceremonies, collaborating with Scrum Teams to ensure successful delivery of projects
• Support User Acceptance Testing for system releases
• Assist Developers with creation/update of technical documentation of existing and future applications
• Work closely with technical teams (engineering, design, QA) to ensure that solutions meet business needs and are delivered on time
• Assist in the development and implementation of project plans and roadmaps, including timelines, milestones, and deliverables.
• Quickly learn and understand functionalities of business applications to assess feasibility of requirements and provide informed recommendations
• Create, organize, and maintain Jira tickets with detailed descriptions and acceptance criteria, ensuring all work items are clearly defined and prioritized.
• Manage and track multiple projects and balance competing priorities to meet tight deadlines.
• Communicate effectively with both technical and non-technical teams
• Identify operational issues and propose new workflows/streams, application solutions, and process improvements for business units

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EXPERIENCE & REQUIREMENTS:Â

• 3+ years of experience as a Business Analyst supporting technical project teams in the definition and delivery of business-critical systems
• Experience in Agile & Waterfall project methodologies and Atlassian products such as Jira and Confluence is required
• Strong knowledge of SDLC
• Outstanding written and verbal communication skills. Ability to clearly communicate complex ideas to both technical and non-technical teams
• Strong critical thinking, analytical, problem-solving skills and ability to think outside-of-the-box when assessing possible solutions
• Expertise in eliciting and documenting business requirements through use cases, user stories, and other means (including workflow diagrams, dataflow diagrams, screen wireframes, etc)
• Expertise with Microsoft tools such as Visio, PowerPoint, SharePoint or other diagramming tools such as Lucidchart
• Experience in development and execution of Test Cases and test management
• Demonstrated ability to thrive in a dynamic, fast-paced environment with strong attention to detail
• Ability to work effectively both independently and within a team
• Ability to learn and adapt to new technologies in a fast-paced environment
• High degree of flexibility, organization, and multi-tasking skills
• Excellent decision-making skills and judgment
• Strong customer service attitude, customer focused, aware of the importance of end-user satisfaction
• Ability to approach problems with a sense of ownership, enthusiasm and innovation
• Familiarity with databases, APIs, ERP, and cloud-based technologies
• Familiarity with nonprofit sector is a plus

Preferred Skills for P2P BA:

• Familiarity with Peer to peer fundraising is a strong plus
• Familiarity with Non-Profit specific tools such as Blackbaud’s Luminate or Donor Drive or Classy is a plus

Preferred Skills for Advocacy/MWEB BA:

• Familiarity with non-profit sector and grassroots advocacy is a plus
• Digital marketing and CRM – Salesforce Success Pack (NPSP), Salesforce Marketing Cloud (SFMC) experience is a plus

EDUCATION:Â

• Bachelor’s degree in Business Administration, Information Technology, Marketing, Computer Science, or a related field (required)
• Certificate in Business Analysis (e.g. CBAP, CCBA) or Agile methodologies (e.g. CSM, PMI-ACP)
• Experience with business intelligence tools and data analysis
• Knowledge of cybersecurity and compliance requirements

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